Returns policy

Shipping

Before confirming your purchase you will see the final price and any shipping cost. We will also tell you the expected delivery time, which will not exceed 30 calendar days unless we agree otherwise.

Delays may occur for reasons beyond our control, such as a storm or a transport problem. If this happens, we will let you know and look for a solution. If the order does not arrive within the agreed time, you can ask us to deliver it within an additional period and, if that is also missed, cancel the purchase and get your money back.

Lost or damaged parcels

The order travels at our risk until it reaches you or the person you have named. If you do not receive it or it arrives damaged, write to us at ruth@lovingom.yoga or on WhatsApp at +34 629 814 909. We recommend doing so as soon as possible and attaching photos, so we can resolve it quickly.

Returning a product

We offer 30 calendar days from the day you receive your order to return it without giving any reason, more than the 14 days required by law.

1. Write to us at ruth@lovingom.yoga or on WhatsApp at +34 629 814 909, stating your order and your decision to return it.
2. Pack the item carefully, in its original packaging if possible. Many of our mats are art editions and we appreciate them travelling well protected.
3. Send it with the carrier of your choice to: LovingOm, Jordi Villalonga i Velasco, 3 ground floor, 07010 Palma de Mallorca (Balearic Islands), Spain. If we need you to send it to another address, we will tell you.
4. Keep the proof of postage and send it to us with the tracking number.

You pay the cost of return shipping, unless the product is faulty or not the one you ordered.

What condition it should be in

You may open the parcel and check the item, as you would in a shop, but not use it. If it comes back used or damaged, we may deduct the resulting loss of value from the refund.

Items made to measure or clearly personalised for you, such as a mat painted to order, cannot be returned unless faulty.

Refunds

We will refund the price of the product and the standard shipping you paid within 14 calendar days at most from the day you tell us of your decision. We may wait until we receive the item or proof that you have sent it. We will use the same payment method as your purchase, unless we agree another, at no cost to you.

If you don't see the refund after a few days, check your statement and ask your bank, as it sometimes takes time to appear. If it still doesn't show, write to us and we will check.

Cancelling an order

If you want to cancel an order, let us know as soon as possible. If it has not yet left, we will cancel it and refund you. If it is already on its way, you can refuse delivery or return it by following the steps above.

Product warranty

Regardless of the above, you have the three-year legal guarantee of conformity under the Spanish consumer protection act. If a product arrives faulty or develops a fault, write to us and we will repair or replace it free of charge or, where applicable, refund your money.

Classes and events

If you can't attend your class, you can make it up at another time if places are available. Let us know on WhatsApp at +34 629 814 909.

Bookings for events and activities on a specific date carry no legal right of withdrawal (Art. 103 of the Spanish consumer protection act). If something unexpected comes up, write to us and we will look for a solution.

Complaints

If something hasn't gone well, write to us first: we want to put it right. You can also contact the consumer services in your region.