Privacy policy
What data we process, why, for how long and how you can exercise your rights.
Last updated: 4 November 2026
Translation for your convenience. In case of doubt, the Spanish version prevails.
This policy applies in accordance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 on personal data protection and digital rights and, for images, Spanish Organic Law 1/1982 on the right to honour, personal and family privacy and one's own image.
Data controller
- Controller: Ruth Torres San Julián (LovingOm®)
- Tax ID (NIF): 43110914J
- Address: Jordi Villalonga i Velasco, 3 ground floor, 07010 Palma de Mallorca (Balearic Islands), Spain
- Contact: ruth@lovingom.yoga · WhatsApp +34 629 814 909 · Telegram @RuthTorres
What data we process
- Identification and contact details: first and last name, tax ID, postal address, phone and email, which you give us in the registration or contact form, when subscribing or when writing to us.
- Billing and payment details for the services and products you purchase.
- Images: photographs or videos taken during sessions, only if you give your consent.
- Health data: only what you choose to tell us so we can adapt the practice, such as an injury or a pregnancy, and with your explicit consent.
- Technical data: the usual server logs, such as IP address and access date, needed for the website to work and stay secure.
Data marked as mandatory in the forms is needed to assist you. If you do not provide it, we may be unable to provide the service. Please make sure it is true and let us know if it changes.
What we use it for and on what legal basis
| Purpose | Legal basis |
|---|---|
| Managing your classes, bookings, purchases, payments and invoices | Performance of a contract or pre-contractual steps |
| Answering your enquiries | Your request and the pre-contractual steps it involves |
| Meeting tax and accounting obligations and responding to the authorities | Legal obligation |
| Handling requests about your data protection rights | Legal obligation |
| Sending you LovingOm news and updates if you subscribe or agree | Your consent |
| Informing you about services similar to those you have already purchased | Legitimate interest (Art. 21.2 LSSI-CE), with the option to unsubscribe in every message |
| Publishing photographs or videos of you to promote the studio | Your consent |
| Adapting the practice to your state of health | Your explicit consent |
| Keeping the website secure | Legitimate interest |
Images are used only to promote the studio. You can take part in sessions without authorising them and withdraw your consent at any time. We do not create profiles or make automated decisions about you.
How long we keep it
- Client data: for as long as the relationship lasts and then for the legal periods. For example, accounting records and invoices are kept for six years.
- Enquiries: the time needed to deal with them and follow them up.
- News and communications: until you unsubscribe.
- Images and health data: until you withdraw your consent or they are no longer needed.
When the period ends, the data is blocked for as long as liabilities may arise and then deleted.
Who it is shared with
We do not sell your data. It is shared only when necessary with:
- Public authorities, judges and law enforcement, when required by law.
- Banks and payment institutions, for payments and refunds.
- Providers working for us under contract, such as web hosting, email, tax advice and parcel delivery.
If you write to us on WhatsApp or Telegram, or interact with our social networks, those platforms also process your data under their own policies, and some may do so outside the European Economic Area. Where a provider involves an international transfer, it will be made with the safeguards set out in the GDPR, such as an adequacy decision or standard contractual clauses.
If you accept analytics cookies, Google Ireland Limited processes data about your visit to provide us with statistics, and may transfer it to the United States with the safeguards set out in the GDPR. The legal basis is your consent, which you can withdraw with the “Change cookies” link in the website footer.
Minors
If you are under 14, we need the consent of your parent or legal guardian to process your data.
Your rights
You may exercise your rights of access, rectification, erasure, restriction, objection and portability free of charge at any time, and withdraw any consent you have given. Withdrawing consent does not affect earlier processing.
Write to us at ruth@lovingom.yoga or on Telegram to @RuthTorres, with the subject «Personal data», stating which right you wish to exercise. If we have reasonable doubts about your identity, we will ask you to prove it. We will reply within one month at most.
If you believe we have not handled your request properly, you can complain to the Spanish Data Protection Agency, at www.aepd.es or at C/ Jorge Juan, 6, 28001 Madrid.
Security
We apply appropriate technical and organisational measures to prevent the loss, alteration or unauthorised access to your data, such as this website's encrypted connection.